How To Fix A Samsung Galaxy A15 5G That Can’t Receive Calls

Imagine missing important calls simply because your Galaxy A15 5G isn’t functioning as it should. Often, this frustrating issue stems from network connectivity problems or misconfigured settings that can be resolved with a few targeted troubleshooting steps.

Why Can’t My Galaxy A15 5G Receive Calls?

• Network Issues: Poor signal strength or network outages can prevent incoming calls.
• Software Glitches: Temporary system errors may interfere with call reception.
• Do Not Disturb Mode: When active, this feature can block incoming calls.
• Outdated Software: Running an older version of your phone’s OS might cause compatibility issues.
• SIM Card Problems: A faulty or improperly inserted SIM card can disrupt call services.
• Call Forwarding: Accidentally enabled call forwarding can redirect calls elsewhere.
• Hardware Damage: Physical damage to the phone’s antenna or other components can affect call reception.

Restart Your Phone

Restarting your phone can clear temporary software glitches that might be preventing call reception. Here’s how to do it:

1. Press and hold the power button.
2. Tap “Restart” on the screen.
3. Wait for your phone to fully reboot.
4. Try receiving a test call after the restart.

Check Network Coverage

Ensuring you have adequate network coverage is crucial for receiving calls. Follow these steps:

1. Check the signal bars at the top of your screen.
2. If signal is low, move to an area with better coverage.
3. Toggle Airplane mode on and off to force a network reconnection.
4. Go to Settings > Connections > Mobile networks and ensure “Network mode” is set to “5G/4G/3G/2G (auto connect)”.

Check for Software Updates

Software updates often include fixes for call-related issues. To check for updates:

1. Go to Settings > Software update.
2. Tap “Download and install”.
3. If an update is available, follow the on-screen instructions to install it.
4. Restart your phone after the update is complete.

Disable Do Not Disturb Mode

Do Not Disturb mode can block incoming calls. To check and disable it:

1. Swipe down from the top of your screen to open the Quick Settings panel.
2. Look for the Do Not Disturb icon (usually a crescent moon).
3. If it’s highlighted, tap it to turn off Do Not Disturb mode.
4. Alternatively, go to Settings > Notifications > Do not disturb to adjust settings.

Check for Hardware Damage

Physical damage can affect your phone’s ability to receive calls. Here’s what to look for:

1. Inspect your phone for any visible damage, especially around the edges and antenna areas.
2. Check if the issue persists when using speakerphone or headphones.
3. If damage is found or suspected, consider professional repair services.

Reset Mobile Network Settings

Resetting network settings can resolve configuration issues that may be preventing call reception. Here’s how:

1. Go to Settings > General management > Reset > Reset mobile network settings.
2. Tap “Reset settings” to confirm.
3. Enter your PIN or password if prompted.
4. Restart your phone after the reset is complete.

Try a Different SIM Card

Using a different SIM card can help determine if the issue is with your current SIM or the phone itself. Follow these steps:

1. Power off your phone and remove your current SIM card.
2. Insert a different SIM card (ensure it’s compatible with your carrier).
3. Power on your phone and wait for it to connect to the network.
4. Try receiving a test call.

Contact Your Carrier for Assistance

If none of the above solutions work, your carrier’s support team can provide further assistance. Here’s what to do:

1. Dial your carrier’s customer service number or use their support app.
2. Explain the call reception issues you’re experiencing with your Galaxy A15 5G.
3. Provide your account details and phone number when requested.
4. Follow any additional troubleshooting steps they provide.

Final Thoughts

By following these troubleshooting steps, you should be able to resolve most call reception issues on your Samsung Galaxy A15 5G. If the problem persists after trying all these solutions, it may indicate a more serious hardware issue or network problem that requires professional attention.